Who we are
Lenereglobe Travel & Tours is a trading name of [Registered company name] (registration number [Company registration number]), [Physical address].
We are the responsible party for the personal information you give us. Our Information Officer is [Information Officer name], who can be contacted at bookres@lenereglobe.co.za or +27 87 2100 600.
Information we collect
We collect only the information we need to plan and book your travel, including:
- Contact details: your name, email address and phone number.
- Trip details: destinations, travel dates, number of travellers, preferences and budget.
- Booking details: full names as they appear on passports, dates of birth, passport and visa details, and frequent-flyer numbers.
- Special information you choose to share, such as dietary, medical or accessibility requirements, or religious preferences that affect your travel arrangements. We process this only with your consent and only to arrange your trip.
- Payment information needed to complete a booking.
- Basic technical information when you visit our website, such as your browser type and the pages you view.
How we use your information
- To respond to your enquiries and prepare quotes and itineraries.
- To make and manage bookings with airlines, accommodation providers, tour operators, insurers and other suppliers.
- To help with visa applications and travel documents.
- To contact you about your trip, including changes and emergencies.
- To meet our legal, accounting and regulatory obligations.
- To send you travel news and promotions, but only if you have opted in. You can opt out at any time.
Sharing your information
To arrange your travel we must share relevant information with the suppliers involved in your booking, such as airlines, hotels, ground handlers, insurers and visa authorities. We also share information with service providers who help us run our business, such as IT and email providers, under agreements that require them to protect it.
We do not sell your personal information.
Sending information outside South Africa
International travel means your information will often be sent to suppliers and authorities in other countries. We share it only as needed for your booking, and where the recipient is bound by laws, rules or agreements that give it a level of protection similar to POPIA, or where the transfer is necessary to perform our agreement with you, as POPIA allows.
Keeping your information safe
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. If we believe your information has been compromised, we will notify you and the Information Regulator as POPIA requires.
How long we keep it
We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires us to (for example, for tax and accounting records). After that we delete or de-identify it.
Your rights
Under POPIA you have the right to:
- Ask whether we hold personal information about you, and request a copy of it.
- Ask us to correct or delete information that is inaccurate, out of date or no longer needed.
- Object to us processing your information, including for direct marketing.
- Withdraw your consent at any time, where we rely on it.
- Lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
Cookies
Our website does not use tracking, analytics or advertising cookies. If we add them in future, we will update this policy and ask for your consent where required.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.